Terms and Conditions
Last Updated: January 29, 2026
Welcome to Dua Fashion.
We are a small, growing business dedicated to bringing you beautiful Indian ethnic wear. By visiting our website and purchasing from us, you agree to the following Terms and Conditions. We believe in being transparent and fair with our customers, so please read these terms carefully.
If you do not agree with these terms, please do not use our website or place an order.
1. About Us
The website is operated by Dua Fashion ("we," "us," or "our"). When you use this site, you agree to the terms set out here. We are currently operating as a small enterprise based in India.
2. Our Products (Handloom & Fabric Disclaimer)
We take great care to present our clothes as accurately as possible with high-quality photos. However, please understand:
Color Variations: Due to differences in screen displays on phones and computers, the actual color of the outfit may vary slightly from what you see online.
Handcrafted Nature: Many of our ethnic items involve handcrafted details, embroidery, or specific dyeing processes. Slight irregularities in the weave or print are not defects; they are characteristic of unique, non-industrialized clothing.
3. Pricing and Availability
Final Price: The prices listed on the website are the final prices payable by you in [INR]. As we are a small, growing business, prices currently do not include a separate tax component as we are not yet registered for GST.
Changes: We reserve the right to change prices or discontinue products without prior notice.
Availability: All orders are subject to the product being in stock. If an item is out of stock after you order, we will inform you immediately and issue a refund.
4. Orders and Secure Payments
Order Acceptance: Your order is an offer to buy. Our acceptance of the order takes place when we dispatch the goods to you.
Payments: We use trusted third-party payment gateways like Razorpay to ensure your financial data is secure. We do not store your card details on our servers. You agree to provide accurate payment information when placing an order.
5. Shipping and Delivery
We work with reliable courier partners to get your parcel to you quickly.
Timelines: Delivery times are estimates and start from the date of shipping, not the date of order. We are not responsible for delays caused by the courier company or unforeseen circumstances (like bad weather or strikes).
Delivery Responsibility: Once the package is marked as "delivered" by our courier partner at your provided address, the responsibility for the packet passes to you.
6. Returns, Exchanges, and Refunds
We want you to love what you ordered. However, if you have issues with size or defects, we have a clear policy.
By agreeing to these Terms, you also agree to our separate [Cancellation & Refund Policy]. Please read that page to understand how to return an item and the conditions for getting a refund.
7. Your Use of the Website
You agree to use our website responsibly. You must not misuse the site for any illegal activity, try to hack it, or disrupt our services.
8. Governing Law
We hope to resolve any issues amicably through direct contact. However, legally, these Terms shall be governed by the laws of India. Any legal disputes arising out of your interactions with Dua Fashion shall be subject to the exclusive jurisdiction of the courts located in Burnpur, West Bengal.
9. Changes to These Terms
As our business grows, these terms may change. We reserve the right to update them at any time. It is your responsibility to check this page occasionally for changes.
10. Contact Information (Transparency & Support)
As a small business, we value direct connection with our customers. If you have any questions about these Terms, your order, or our products, please contact us directly:
Dua Fashion
Email: duafashion.co@gmail.com
Phone: +91 98837 86894
Address: Sidhu Kanhu Dahar Rd, Burnpur, West Bengal